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Microsoft acknowledges bug causing YouTube playback errors on all Edge versions


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Microsoft acknowledges bug causing YouTube playback errors on all Edge versions

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Microsoft has acknowledged an issue affecting all versions of the Edge browser that results in YouTube videos failing to play when AdBlock or AdBlock Plus extensions are enabled. The Redmond giant said in a Tech Community post that it investigated the possible bug based on user feedback. The problem currently affects the browser on all operating systems.

 

Users reported being served with an error or a blank screen when trying to play videos on the YouTube website. The issue was faced by users that had the ad-blocking extensions enabled. Currently, the only workaround for the issue for those that are facing it is to disable the extensions and reload the page to play the video.

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The post adds that the team is working on investigating further while working on a fix. The firm is looking for users to provide feedback on whether they are seeing the error when the extension is disabled, or even without the extension installed. You can provide feedback by pressing the Shift+Alt+I keys and providing the details, or by heading to the ellipsis menu (…) > Help and feedback > Send feedback. You can also choose to send diagnostic data to help the teams check for logs.

 

Since the issue is known to affect all, Canary, Dev, Beta, and Stable flavors of the browser on all platforms, the company could push a hotfix to all versions when a resolution is ready. For now, though, the only way for those affected to get YouTube to work is by disabling the Adblock extensions

 

 

Microsoft acknowledges bug causing YouTube playback errors on all Edge versions

 

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Microsoft Edge, AdBlock and YouTube don't mix

 

Microsoft Edge is causing major headaches for many users, who have suddenly found themselves unable to watch YouTube videos in the newly released Chromium-based browser.

 

The problem seems to occur when a user is also running either AdBlock or AdBlock Plus. As 9to5Google reports, this combination throws up a black screen when you attempt to play a video, with the warning message: "An error occurred. Please try again later."

 

Microsoft has accepted responsibility for the bug, and has published a blog post to let Edge users know it's working on a fix. For the time being, it advises disabling AdBlock as a temporary workaround.

 

"We’d love to know if you’re seeing this error message but not using an Adblock extension, or if the above workaround doesn’t resolve the error," said program manager and community manager Fawkes.

 

"If so, please submit feedback through Microsoft Edge by holding down Shift+Alt+I within the browser, or navigating to the '…' menu, selecting 'Help and feedback', then choosing 'Send feedback'. Please include a detailed description of what you’re encountering, and select the checkbox to include diagnostic data."

Living on the edge

One of Edge's main selling points is its ability to run extensions like AdBlock that were originally designed for Chrome, so it's good to see Microsoft taking action so quickly – particularly since some of its ads for Edge have rubbed users up the wrong way.

 

 

In April, Edge ads began appearing on the Outlook.com website, extolling the browser's virtues to anyone using Microsoft's email service, and more recently, Windows users noticed ads for Edge in the results panel that appears when they use the search box in the taskbar. Microsoft has also targeted Firefox users, suggesting they take Edge for a spin instead.

 

 

Many Windows users found these ads intrusive, but Microsoft's willingness to accept and act on feedback may encourage them to give the new browser a try.

 

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