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Galaxy Note 7 recall kit: Samsung plays it safe


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Galaxy Note 7 recall kit: Samsung plays it safe

 

This week the folks at Samsung have done two things publicly in very quick succession. First, they’ve stopped production of the Galaxy Note 7 altogether.

 

There will be no more Galaxy Note 7 units made for the foreseeable future, and all sales outlets have been asked to stop selling the device. Second, Samsung has begun sending collection kits to people that currently have Galaxy Note devices – very likely to the addresses they used when they first purchased the device.*

 

*So, if a user were to have purchased a Galaxy Note 7 and had it sent to their parents’ house and their parents didn’t know about the recall, that user might want to give their parents a heads-up. Otherwise opening said package might result in a panicked parent calling their kid on a late evening, hoping they’ve not been lit on fire already.

 

The Galaxy Note 7 recall packaging system includes a number of pieces of cardboard and ceramic. As was indicated in the shared email from support shown earlier today, Samsung is clearly working with a 3rd-party recall group that specializes in these sorts of things. This group will make this process as swift and easy as possible.

 

The images shown above and the video shown below come from XDA Developers forum, where they’ve literally received said set of boxes in the mail just this week.

 

In other words – do NOT wrap the device in tin foil.


http://www.slashgear.com/galaxy-note-7-recall-kit-samsung-plays-it-safe-11459606/

 

 

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South Korean tech giant Samsung has permanently ceased production of its high-end Galaxy Note 7 smartphones after reports of devices it had deemed safe catching fire.

 

The firm had already reduced Galaxy Note 7 production volumes.

Owners are expected to be able to return the phones for a refund or an exchange for a different Samsung phone.

 

The firm had earlier said it would stop sales of the phone.

"We recently readjusted the production volume for thorough investigation and quality control, but putting consumer safety as top priority, we have reached a final decision to halt production of Galaxy Note 7s," the company said.

 

"For the benefit of consumers' safety, we stopped sales and exchanges of the Galaxy Note 7 and have consequently decided to stop production."

Earlier, consumer tech analyst Caroline Milanesi of Creative Strategies told the BBC that Samsung should "call it a day" on production of the Galaxy Note 7 to limit long-term risk to the brand.

 

However, South Korea's finance minister had warned that the country's exports would be hurt if the phone model was scrapped.

 

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